Privacy Policy
The Curious Bear Limited is committed to protecting your privacy. We take the protection of your personal data seriously and will process your personal data fairly and transparently. We will only use the information that we collect from you, or you provide to us, lawfully and in accordance with the Data Protection Act 1998 and General Data Protection Regulations 2018 (GDPR).
This policy contains important information about who we are, how and why we collect, store, use and share personal information, your rights in relation to your personal information and on how to contact us if you ever had a complaint.
Who we are
The Curious Bear Limited is a company registered in England and Wales, under company registration number 1263686 and our registered address is Ravenscroft, North Road Bath BA2 6HZ. The VAT registration number is GB349986427.
The Curious Bear Limited is a Data Controller. This means we collect, use and are responsible for certain personal information about you. It also means that we are regulated under the General Data Protection Regulation.
How do we collect data
We collect personal information when you interact with us via our website, by post, phone or email, or through chat or social media. For example, when you:
Make enquiries, request information, or correspond with us
Access our website
Send us feedback
Purchase products on our website
Browse our website
Engage with us on social media. We collect this personal information from you either directly (such as when you register with us, contact us or purchase products via our website) or indirectly (such as your browsing activity while on our website (see ‘Cookies’ below)).
What data do we collect
We will only collect or process personal data from you when we have a legal basis to do so, when we have your consent, or we need your personal data to perform a contract with you. For example, to process a payment from you, or to fulfil your order or provide customer support connected to your order. Or, if the processing is in our legitimate interests and not overridden by your rights, or we have a legal obligation to collect or disclose personal data from you. It is important that you inform us of any changes to your personal information which we hold so that it is accurate and current.
The information we collect about you depends on the particular activities carried out by you. This information includes:
Your name
Your billing and shipping address
Your email address, so we can send confirmation emails
Your mobile/telephone number, in case if we need to contact you about your order
Details relating to your purchase
Your order history
We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us. As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.
We may collect further information which is only used by the Curious Bear. This information includes:
Any correspondence or communication with us
Details of any feedback you give us by email, post or via social media
Our website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:
Information about your browser, network and device
Web pages you visited prior to coming to this website
Your IP address
Squarespace needs the data to run our website, and to protect and improve its platform and services. Squarespace analyzes the data in a de-personalized form.
What do we use this data for
We use the personal information we collect from you to make your shopping experience with the Curious Bear as straight forward, relevant and enjoyable as possible. We need it to create, process and manage your account and orders with us, verify your identity, notify you of your order status, customise our website and its content to your particular preferences and occasionally, if you have opted in, to send you details about special offers and new developments which we think you may find of interest. Your telephone number allow us to contact you if we have a delivery problem or to talk to you about your order. Also, on occasion ask your opinion about our products and services. We use your shopping history to help us advise you about merchandise that might interest you. We also monitor customer traffic patterns and site usage to help us develop the design and layout of our website and improve our services.
Whenever we collect or process your personal data, we’ll only keep it for as long as is necessary for the purpose for which it was collected.
Who we may share your personal information with
On occasion we need to share your data with others. These will always be trusted partners such as payment processers, delivery providers, our website hosting platform provider, e-mail service providers and other business systems and marketing companies who help us manage our electronic communications with you. For example, our website uses font files from Google Fonts and Adobe Fonts. To properly display this site to you, servers where the font files are stored may receive personal information about you, including information about your browser, network, or device and your IP address. We will also share personal information with law enforcement or other authorities if required by applicable law.
Where we do need to share personal information with other companies, we will only provide the information that they need to perform their specific services. We will not share your personal information with any other third party.
Use of Cookies
Cookies are small text files that are stored on your computer, tablet or mobile phone when you visit a website. They allow websites to remember your preferences when you return to them. Cookies are also used to help websites to understand how users move around their pages so they can improve the user experience.
We use the following cookies:
Functional and Required Cookies
Squarespace uses some necessary cookies because they allow visitors to navigate and use key features on your site. For example, Functional and Required Cookies help these features work:
Customer accounts
Shopping cart and checkout
URL redirects
These functional and required cookies are always used, which allow Squarespace, our hosting platform, to securely serve our website to you.
Analytics and Performance Cookies
Analytics and Performance cookies are used to collect information on our behalf about how visitors interact with our site. These analytics and performance cookies are used only when you acknowledge our cookie banner. We use analytics cookies to view site traffic, activity and cart abandonment. You can disable Squarespace Analytics and Performance cookies at any time.
Cookies are NOT used to store personal data or gather personal data. Some third parties may also use cookies, over which we have no control, for example Paypal and Google Analytics
If you do wish to prevent your computer or mobile phone from accepting cookies, you should be able to do so from within the “options” or “preferences” menu of your browser. Disabling cookies can have a significant impact on your browsing experience. More information about cookies, including how to block them or delete them, can be found at http://www.aboutcookies.org/.
Emails
Abandoned cart emails
You’ll receive an automated email within 24 hours after you abandon your shopping cart, if all of the following occur:
You enter your email address at checkout, or are logged into your Customer Account.
You add a product which is in stock to your shopping cart.
You close your browser or leave this website without completing your purchase.
You can unsubscribe from these messages at the bottom of the email. The email will link back to this website, where you can pick up where you left off and complete your purchase.
Marketing emails
We would like to send you information about our products and services, competitions, special offers, and information which may be of interest to you, such as our blog posts. We may therefore send you marketing emails, which you can unsubscribe from by clicking the link at the bottom of the email. We share your contact information with Squarespace, our email marketing provider, so they can send these emails on our behalf.
Order and account emails
We may email you with messages about your order or account activity. For example, we may email you to tell you that:
You’ve created a Customer Account
Your Customer Account password has been reset or updated
You’ve made a purchase
Your order has shipped
It’s not possible to unsubscribe from these messages.
We share your contact information with Squarespace, our website hosting provider, so they can send these emails to you on our behalf.
Analytics
Our website collects personal data to power our site analytics, including:
Information about your browser, network, and device
Web pages you visited prior to coming to this website
Your IP address
This information may also include details about your use of our website, including:
Clicks
Internal links
Pages visited
Scrolling
Searches
Timestamps
We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.
Changes to this website privacy policy
This website privacy policy last updated in on 30 September 2020. We may change this website privacy policy from time to time, when we do we will inform you through our normal communication channels.
Data security
We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.
Unfortunately, the transmission of information via the internet is not completely secure. Although we do our very best to protect your personal data, we cannot guarantee the security of your data transmitted to our site. Therefore, any transmission is at your own risk
Access to your personal information
You have the right to access personal information we hold about you and to ask that your personal information be amended, updated, or deleted. Please contact us to make a request.
How to contact us
Please contact us if you have any questions about this privacy notice or the information we hold about you. If you have a complaint or just want to contact us please send an email to thecuriousbear@outlook.com or by mail using the details provided below:
Data Protection Officer
The Curious Bear Ltd
Ravenscroft
North Road
Bath BA2 6HZ
In the event that you feel that a complaint hasn’t been dealt with satisfactorily, the supervisory authority for data protection in the UK is Information Commissioner’s Office (ICO) which you can contact on 0303 123 1113 or via their website at www.ico.org.uk